1. Order Processing
Orders are processed Monday to Friday (excluding public holidays) and are typically dispatched within 1–2 business days of payment confirmation.
2. Shipping Locations
We ship Australia-wide. For international shipping enquiries, please contact us prior to placing your order.
3. Delivery Timeframes
Estimated delivery times (after dispatch):
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Metro areas: 2–5 business days
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Regional areas: 3–10 business days
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Express shipping: 1–3 business days (location dependent)
Delivery timeframes are estimates only and may vary due to carrier delays or remote locations.
4. Tracking
Once your order has been dispatched, you will receive a tracking number via email (where available).
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 5 business days of the expected delivery date so we can investigate with the carrier.
For any shipping enquiries, please contact The Temperature Store via our Contact Us page.