1. Overview
The Temperature Store warrants that all products supplied are free from defects in materials and workmanship under normal use and service conditions. Warranty periods vary by product and manufacturer and are specified on individual product pages or accompanying documentation.
This warranty applies in addition to your rights under the Australian Consumer Law (ACL).
2. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
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A replacement or refund for a major failure, and
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Compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
3. Warranty Period
Unless otherwise stated, products supplied by Temperature Store are covered by a 12-month manufacturer’s warranty from the date of purchase.
Some products may carry longer manufacturer warranties. Please refer to the specific product listing or product documentation for details.
4. What Is Covered
This warranty covers:
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Manufacturing defects
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Faulty components
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Failure under normal, intended use
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Electronic or mechanical malfunction not caused by misuse
Where a valid warranty claim is confirmed, The Temperature Store will, at its discretion:
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Repair the product,
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Replace the product, or
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Provide a refund (where repair or replacement is not feasible).
5. What Is Not Covered
This warranty does not cover:
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Damage caused by misuse, abuse, or incorrect installation
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Normal wear and tear
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Consumables (e.g. batteries unless defective)
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Damage caused by environmental exposure outside specified operating conditions
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Unauthorised modifications or repairs
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Calibration drift where periodic recalibration is required as part of routine maintenance
Products must be used strictly within the manufacturer’s specified temperature ranges and operating environments.
6. Calibration
Where products are supplied with calibration certificates, the warranty does not guarantee ongoing calibration accuracy beyond the date of certification. Periodic recalibration is the responsibility of the customer in accordance with internal quality systems or compliance requirements.
7. Making a Warranty Claim
To lodge a warranty claim, please contact Temperature Store with:
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Proof of purchase (order number or invoice)
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Product model number
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Description of the fault
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Photographs or supporting evidence (if applicable)
Customers must not return goods without prior authorisation.
If a product is deemed faulty under warranty, Temperature Store will provide return instructions. In cases where a product is found not to be faulty, return shipping costs may apply.
8. Technical Assessment
Some products may require manufacturer assessment before approval of repair or replacement. Assessment timeframes vary depending on product type and supplier.
9. Limitation of Liability
To the extent permitted by law, The Temperature Store’s liability is limited to repair, replacement, or refund of the product. We are not liable for indirect or consequential loss, including loss of stored goods, business interruption, or compliance penalties.
Nothing in this policy limits rights under the Australian Consumer Law.
10. Contact Information
For warranty support, please contact Temperature Store via our Contact Us page or email our support team info@temperaturestore.com.au We aim to respond to all warranty enquiries within one business day.